Who owns the website and the data?
You do. Your customer data is yours, and you can export it whenever you like.
How do you price a project?
Most projects come in at the starting price shown under
Pricing. If yours needs more, like extra teams, links to your accounts or other systems, or a large data import, you'll get a fixed quote after the first call, before any work starts. No surprises, and nothing is charged by the hour.
What does the monthly plan cover?
Your monthly plan covers hosting, your SSL certificate, security updates, daily backups and small changes, like new prices, photos, form fields or a new stage in your pipeline. Bigger new features are quoted up front before any work starts.
How quickly will you get back to me?
The same day, UK time. If you message after 8pm, you'll hear back by noon the next day. Calls are on weekday evenings and Saturday mornings UK time; if those don't suit your time zone, send a message and we'll find a time that does.
I already have a website. Do I have to start again?
Not necessarily. We'll look at it on the first call. Sometimes it's quicker to rebuild, sometimes we keep your domain and content and move it across.
Can you bring in my spreadsheets and contacts?
Yes. Customer lists, stock lists and job records can be imported from spreadsheets, so you start with your real data, not an empty system.
Why not just use HubSpot or a website builder?
If they fit how you work, use them. We'll tell you on the call. Nodal is for businesses that have tried that and found they're bending their process around the software, or paying for more logins than they use.
Can I just get a website?
Yes. We'll build you a bespoke website on its own; see
Pricing. You can have it hosted and looked after on a small monthly care plan, or handed over to you. And when you're ready for a CRM, it plugs straight into the site without starting again.
What kinds of businesses is it for?
Businesses that deal with enquiries, quotes, jobs or stock: trades, dealers, hire companies, clinics, studios and service firms. If your work moves through stages, it fits.
Do you work with businesses outside the UK?
Yes. Nodal is UK-based and works with businesses worldwide. Calls and weekly check-ins happen over video, and your site and CRM run on fast global hosting. Prices on this page are for UK clients; international projects are priced on a call, depending on what's involved.
Can you come to our office?
Anywhere in the UK, yes. A day in your business is part of how the CRM gets mapped. Outside the UK, it's done over video, or by arrangement.
Is there a contract?
Yes, a short, plain-English one you sign online. The build is paid half to start and half at go-live. The monthly plan has a 12-month minimum, then rolls month to month and you can cancel with 30 days' notice. Monthly payments are taken by Direct Debit. Your site and your data are yours either way.
How long does it take?
Most projects go live in six to eight weeks. You'll see working progress every week along the way.