How much does a custom CRM cost in the UK?
A custom CRM in the UK can cost anything from a few thousand pounds to well over £30,000 to build, plus a monthly cost for hosting and support. Here at Nodal, our website and CRM package starts from £5,000, then from £200 a month. This guide explains what affects the price, so you know what to expect.
Typical prices
| To set up | Each month | |
|---|---|---|
| Off-the-shelf CRM | Little or nothing, plus your time setting it up | Usually priced per user, from free up to £100 or more a user |
| Typical agency build | £10,000 to £30,000 or more | Hosting and support, often charged by the hour |
| Nodal website and CRM | From £5,000, as a fixed quote | From £200, with no per-user fees |
What affects the price
How many stages and teams
A simple enquiry, quote and job pipeline costs less than a system that runs sales, scheduling and aftercare across several teams.
Connections to other systems
Linking to accounts software, phone systems, WhatsApp Business or listing sites adds to the build. Some providers also charge for access.
Moving your data across
Importing a tidy spreadsheet is quick. Bringing across years of records from several places takes longer.
Customer-facing features
Things like customer logins, online booking or a stock list on your website add to the build.
Whether a website is included
Building your website and CRM together usually costs less than building them separately, and they work better as one system.
Comparing the cost over three years
The fairest way to compare is the total over a few years. As an example, take a business with eight people using the CRM:
- An off-the-shelf CRM at £50 a user a month costs £400 a month, or about £14,400 over three years. It goes up every time someone joins the team.
- A Nodal website and CRM at £5,000 to build and £200 a month costs about £12,200 over three years, including the website, whether you have eight users or twenty.
Your numbers will be different, and a cheaper off-the-shelf plan can work out less. We're happy to work through the sums with you on a call.
What's included with Nodal
- A fixed quote before any work starts, and we don't charge by the hour.
- Your website and CRM built together, around how you already work.
- No per-user fees, so your whole team is included.
- Hosting, security updates, daily backups and small changes on the monthly plan.
- Once the build is paid for, the system is yours, and your data is always yours.
See our pricing, or read more about bespoke CRM systems.
Common questions
What does Nodal charge for a custom CRM?
Our website and CRM package starts from £5,000 to build, then from £200 a month for hosting, security updates, daily backups and small changes. You'll get a fixed quote before any work starts.
Are there per-user fees?
No. Your whole team can use the CRM at no extra cost.
Why is there a monthly cost if we own it?
The monthly plan covers hosting, your SSL certificate, security updates, daily backups and small changes. Once the build is paid for the system is yours, so if you ever leave, we hand everything over.
Do you charge by the hour?
No. You get a fixed quote for the build. If you ask for something beyond what we agreed, we quote it before any work starts.
Tell us how your business runs today.
Request a call and we'll reply the same day. We'll then email you a time for a call within two working days, at a time that suits you. There's no charge and no obligation.